This article uses real customer service video examples to demonstrate how to identify scenarios and respond effectively to different client needs, inc

This article analyzes the differences in chocolate purchasing behavior between university students and shopping mall consumers, including purchase fre

This article introduces practical expressions for meeting reports and minutes in English listening, including how to reference documents in meetings,

This article provides practical tips for English presentations, including how to relax, adjust posture, manage pace, and use intonation effectively to

This article explains how to politely and naturally end conversations in everyday English, including using appropriate phrases, choosing the right tim

This article summarizes what was learned in this week's English listening lessons on negotiation skills, covering negotiation processes, proposal expr

This article analyzes coffee shop location strategies through the cases of Starbucks and Cafe LaDra, exploring how to optimize customer experience and

This article explains how to effectively respond to customer complaints and issues over the phone, including identifying problems, actively listening,

This article is an English listening exercise simulating a brainstorming meeting where participants discuss creative flavor combinations for the next

This article introduces Seattle's geographic location, climate, city scenery, and reasons why well-known companies such as Amazon, Microsoft, and Star

This article uses the Museum of History and Industry in Seattle as a case study to explain how to plan and announce events. It covers event detail pla

This course, part of the Business English series, focuses on effective meeting skills. It covers different types of meetings, participating in and man

This article explains how to reschedule a meeting via email in English, including email structure, example phrasing, and common expressions, helping i

This article explains how to improve meeting announcement emails by comparing bad examples with effective revisions, covering subject lines, greetings

This article provides an overview of the English Business Communication course and its learning content, including self-introduction, professional net