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Cambridge Business English Preliminary Listening: Telephone Banking Service and Account Opening Process Explained

From online sources Posting Time： 2025-08-17 18:12:28

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    This article provides the listening material from Cambridge Business English Preliminary Unit 14b, covering an introduction to telephone banking services and a real account opening process. It helps learners practice authentic banking conversations in English, improving listening and speaking skills in real-life scenarios.

    Learning English is not only about mastering grammar and vocabulary, but more importantly about using it naturally in real-life situations. However, sentences in textbooks are often too formal and differ greatly from expressions used in daily life. To speak authentic, natural English, you need to engage with real conversational contexts. Here, we have selected frequently used English expressions covering social, work, travel, and other scenarios to help you move beyond 'textbook English' and learn the expressions that native speakers actually use. Below is the content of this issue, 'New Cambridge Business English (Preliminary) Unit 14b.' Keep practicing, and make your English closer to real life!

    Unit 14b. The banking sector. Listening one. Hello. Can I help you? Oh, yes. I'd like some information on your telephone banking service. Certainly. Do you have an account with us? Yes, I do. This is my home branch. Well, with our telephone banking service, you can do all your day-to-day banking over the telephone. At any time of day or night. Oh, how does it work? All you do is ring up, key in your pin number, choose the service you want and then just follow the instructions. It's as easy as that. Oh, and what can I actually do over the phone? You can check your balance, pay bills, order a statement or transfer money. All your normal day-to-day banking. Does it cost anything? No. The number is a free phone number, so you don't pay for your calls. And the service is part of your normal bank account. All right. And can I phone at any time of the day? Yes, you can. There's an automated answering machine and staff are available 24 hours a day, seven days a week. Oh, could I fill in the form now? Certainly. One moment, I'll just get an application form.

    Unit 14b, the banking sector, listening two. Right. Could I have your full name, please? Yes, it's John, Peter, Barnard. And your address, Mr Barnard? 24, Manor Road, Winchester. And the postcode? SO23, 9DY. Could I have your date of birth, please? Yes, it's the 31st of October, 1968. Thank you. And your daytime phone number? 01962, 866, 155. And all I need now are your account details. Would you like the telephone banking just for your current account or for more than one account? Just for my current account, please. Okay. So the sort code is 772508. And could I have your account number, please? 608, 007, 004, 002. 608, 7742. If you could sign the form here, Mr Barnard, and then that's it. I'll register you. And then we'll send you your information pack and membership number.

    The above is a summary prepared by Qicaiwang of the content from New Cambridge Business English (Preliminary) Unit 14b. We hope it is helpful to you!

Vocabulary Guide

Listening ComprehensionListening Comprehension
  • application

    noun

    1. the action of putting something into operation

    e.g. the application of maximum thrust
    massage has far-reaching medical applications
    the application of indexes to tables of data

    2. a diligent effort

    e.g. it is a job requiring serious application

    Synonym: diligence

    3. the work of applying something

    e.g. the doctor prescribed a topical application of iodine
    a complete bleach requires several applications
    the surface was ready for a coating of paint

    Synonym: coatingcovering

    4. the act of bringing something to bear
    using it for a particular purpose

    e.g. he advocated the application of statistics to the problem
    a novel application of electronics to medical diagnosis

    Synonym: practical application

    5. liquid preparation having a soothing or antiseptic or medicinal action when applied to the skin

    e.g. a lotion for dry skin

    Synonym: lotion

    6. a verbal or written request for assistance or employment or admission to a school

    e.g. December 31 is the deadline for applications

    7. a program that gives a computer instructions that provide the user with tools to accomplish a task

    e.g. he has tried several different word processing applications

    Synonym: application programapplications programme

  • register

    noun

    1. a cashbox with an adding machine to register transactions
    […]nbsp;[…]nbsp;[…]nbsp;[…]nbsp;used in shops to add up the bill

    […]nbsp;[…]nbsp;[…]nbsp;[…]nbsp;Synonym: cash register

    2. a regulator (as a sliding plate) for regulating the flow of air into a furnace or other heating device

    3. an air passage (usually in the floor or a wall of a room) for admitting or excluding heated air from the room

    4. (computer science) memory device that is the part of computer memory that has a specific address and that is used to hold information of a specific kind

    5. (music) the timbre that is characteristic of a certain range and manner of production of the human voice or of different pipe organ stops or of different musical instruments

    6. an official written record of names or events or transactions

    […]nbsp;[…]nbsp;[…]nbsp;[…]nbsp;Synonym: registry

    7. a book in which names and transactions are listed

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