Beginner Business English Telephone Communication Listening Practice and Common Dialogue Examples
- New Edition Cambridge Business English (Preliminary) Tip:It takes [4:34] to read this article.
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Tip: This site supports text-selection search. Just highlight any word.Learning English requires not only mastering grammar and vocabulary, but more importantly, being able to use it naturally in real-life situations. However, sentences in textbooks are often too formal and differ greatly from everyday expressions. To speak authentic and natural English, you need exposure to real-life conversations. Here, we have selected high-frequency daily English expressions covering social, work, and travel situations to help you move away from 'textbook English' and learn the phrases that native speakers actually use. Below is the content from this issue of 'New Cambridge Business English (Beginner) Unit 4a'. Keep practicing, and your English will become closer to real life!
Call one. Good morning, Baker and Kirk, can I help you? Could you put me through to Elaine Pearson, please? Who's calling, please? Louis Taylor of SRT. One moment, please, Mr Taylor. Hello, Mr Taylor. I'm afraid the line's busy. Can I take a message? Uh, no, it's all right. Thank you. I'll call back in about ten minutes. Okay, thank you for calling.Call two. Good morning, Baker and Kirk, can I help you? Yes, please. Could I have extension one, eight, four, please? Who's calling, please? Jack Syme. Thank you. I'll put you through. Thank you.
Call three. Good morning, Baker and Kirk, can I help you? Can I speak to William Grogon, please? I'm afraid he's in a meeting. Can I take a message? Do you know when he'll be free? He should be available after lunch. Right, I'll call back then. Thanks.
Call four. Good morning, Baker and Kirk, can I help you? Jasmine Sing, please. I'm afraid she's interviewing all day. Can I take a message? Yes, my name's Mary Banks from Walker's. She called me earlier. I'm returning her call. Mary Banks from Walker's. Right, I'll tell her you called back. Okay, thanks.
Call five. Good morning, Baker and Kirk, can I help you? Hi, Claire, it's Fiona. Is Keith available? I'm afraid the line's busy, Fiona. It's okay, I'll hold. Fiona? Yeah? The line's free now. I'll put you through. Thanks.
Call six. Good morning, Baker and Kirk, can I help you? Hi, it's Fiona again. We were cut off. Oh, sorry about that. I'll try to reconnect you. Hold the line. Thanks.
Unit Four A. Telephoning. Listening Two. Good afternoon, Baker and Kirk, can I help you? Good afternoon. Through to Sharon Thompson, please. I'm afraid she's out of the office at the moment. Can I take a message? Yes, my name's David Wheelan from the Health and Safety Council. I'm sorry, could you spell your surname, please? W-H-E-L-A-N. And it's the Health and Safety Council. Right, and what's the message, please? I'm calling about the first aid course Ms Thompson is arranging with us. I'd like to confirm the week beginning 13th May. Sorry, did you say the 13th or 30th? The 13th, one three. Okay. Yes? Yes, the date's fine, but we can only take 25 participants, not 29. So that's the first aid course for the week commencing 13th May. And you can only take 25 people. That's right, yes. Right, I'll give her the message. Thanks. You're welcome. Bye.
The above is a summary from Qicaiwang of 'New Cambridge Business English (Beginner) Unit 4a'. We hope it is helpful to you!
- confirm
verb
1. make more firm
e.g. Confirm thy soul in self-control!
2. establish or strengthen as with new evidence or facts
e.g. his story confirmed my doubts
The evidence supports the defendantSynonym: corroboratesustainsubstantiatesupportaffirm
3. strengthen or make more firm
e.g. The witnesses confirmed the victim's account
Synonym: reassert
4. administer the rite of confirmation to
e.g. the children were confirmed in their mother's faith
5. support a person for a position
e.g. The Senate confirmed the President's candidate for Secretary of Defense
- hold
- available
adj
1. obtainable or accessible and ready for use or service
e.g. kept a fire extinguisher available
much information is available through computers
available in many colors
the list of available candidates is unusually long2. convenient for use or disposal
e.g. the house is available after July 1
2000 square feet of usable office spaceSynonym: usableuseable
3. not busy
not otherwise committede.g. he was not available for comment
he was available and willing to accompany herSynonym: uncommitted
- extension
noun
1. act of expanding in scope
making more widely availablee.g. extension of the program to all in need
2. act of stretching or straightening out a flexed limb
3. an educational opportunity provided by colleges and universities to people who are not enrolled as regular students
Synonym: extension serviceuniversity extension
4. an addition that extends a main building
Synonym: annexannexewing
5. an addition to the length of something
Synonym: elongation
6. an additional telephone set that is connected to the same telephone line
Synonym: telephone extensionextension phone
7. amount or degree or range to which something extends
e.g. the wire has an extension of 50 feet
Synonym: lengthinessprolongation
8. the ability to raise the working leg high in the air
e.g. the dancer was praised for her uncanny extension
good extension comes from a combination of training and native ability9. the most direct or specific meaning of a word or expression
the class of objects that an expression refers toe.g. the extension of `satellite of Mars' is the set containing only Demos and Phobos
Synonym: referencedenotation
10. the spreading of something (a belief or practice) into new regions
Synonym: propagation
11. a string of characters beginning with a period and followed by one or more letters
the optional second part of a PC computer filenamee.g. most applications provide extensions for the files they create
most BASIC files use the filename extension .BASSynonym: filename extensionfile name extension
12. a mutually agreed delay in the date set for the completion of a job or payment of a debt
e.g. they applied for an extension of the loan
- interviewing
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