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- Business English Phone Communication: Efficient Openings and Polite Closings
Business English Phone Communication: Efficient Openings and Polite Closings
- University of Washington: Business English (Socializing/Meetings/Planning/Negotiations/Presentations) Tip:It takes [8:58] to read this article.
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Tip: This site supports text-selection search. Just highlight any word.The final part of our lesson is about ending a call. Listen to the way conversations won and two end it. Well, so I'll see you in your office next Monday at two. Thank you. Oh, you're very welcome. I'll see you then. Goodbye. Okay, so I'll see you tomorrow at 10 at the Cafe Grumpy. Great. Thanks so much for agreeing to meet with me. You're welcome. See you then. Okay. Bye-bye. To be polite, we don't end the call abruptly. First, we often signal the end with expressions like these. And, as you learned in Module 1, we usually introduce these ending sentences with a word like, well, okay, or so. Listen to the intonation we use with these short transition words. Well, I don't want to take up any more of your time. Okay, well, I really appreciate your time and help. No problem. So, it was nice to talk with you. Sure. You too. There are several ways to thank someone you spoke to. Thank you is more formal than thanks. And, of course, is more formal than sure. Listen to this. Well, thank you for talking with me. Oh, you're welcome. Okay, so thanks for your help. Of course. If you made plans to meet, confirm the time and/or the place before you say goodbye. Okay, I'll see you on Friday. Okay, so I'll see you on Friday at 10.30. Right. See you then. Goodbye. Bye. Bye.
- confirm
verb
1. make more firm
e.g. Confirm thy soul in self-control!
2. establish or strengthen as with new evidence or facts
e.g. his story confirmed my doubts
The evidence supports the defendantSynonym: corroboratesustainsubstantiatesupportaffirm
3. strengthen or make more firm
e.g. The witnesses confirmed the victim's account
Synonym: reassert
4. administer the rite of confirmation to
e.g. the children were confirmed in their mother's faith
5. support a person for a position
e.g. The Senate confirmed the President's candidate for Secretary of Defense
- appointment
noun
1. (law) the act of disposing of property by virtue of the power of appointment
e.g. she allocated part of the trust to her church by appointment
2. the act of putting a person into a non-elective position
e.g. the appointment had to be approved by the whole committee
Synonym: assignmentdesignationnaming
3. the job to which you are (or hope to be) appointed
e.g. he applied for an appointment in the treasury
4. (usually plural) furnishings and equipment (especially for a ship or hotel)
Synonym: fitting
5. a meeting arranged in advance
e.g. she asked how to avoid kissing at the end of a date
Synonym: dateengagement
6. a person who is appointed to a job or position
Synonym: appointee
- grammar
noun
1. the branch of linguistics that deals with syntax and morphology (and sometimes also deals with semantics)
- introduction
noun
1. the act of beginning something new
e.g. they looked forward to the debut of their new product line
Synonym: debutfirst appearancelaunchingunveilingentry
2. the act of starting something for the first time
introducing something newe.g. she looked forward to her initiation as an adult
the foundation of a new scientific societySynonym: initiationfoundingfoundationinstitutionoriginationcreationinnovationinstauration
3. the act of putting one thing into another
Synonym: insertionintromission
4. the first section of a communication
5. a basic or elementary instructional text
6. a new proposal
e.g. they resisted the introduction of impractical alternatives
7. formally making a person known to another or to the public
Synonym: presentationintro
- polite
- specialize
verb
1. evolve so as to lead to a new species or develop in a way most suited to the environment
Synonym: speciatedifferentiatespecialise
2. become more focus on an area of activity or field of study
e.g. She specializes in Near Eastern history
Synonym: specialisenarrownarrow down
3. suit to a special purpose
e.g. specialize one's research
this kind of beak has become specialized in certain Galapagos finchesSynonym: specialise
4. be specific about
e.g. Could you please specify your criticism of my paper?
Synonym: specifyparticularizeparticularisespecialise
5. devote oneself to a special area of work
e.g. She specializes in honey bees
This baker specializes in French breadSynonym: specialise
- transition
noun
1. the act of passing from one state or place to the next
Synonym: passage
2. a passage that connects a topic to one that follows
3. a musical passage moving from one key to another
Synonym: modulation
4. a change from one place or state or subject or stage to another
5. an event that results in a transformation
Synonym: conversionchangeover
- expressions
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