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Business English Phone Communication: Efficient Openings and Polite Closings

From online sources Posting Time: 2025-08-20 00:37:02

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    This article explains how to start and end business English phone conversations efficiently and politely, including opening expressions, transition phrases, and ways to thank and confirm appointments, helping to enhance professionalism and courtesy in business calls.

    The final part of our lesson is about ending a call. Listen to the way conversations won and two end it. Well, so I'll see you in your office next Monday at two. Thank you. Oh, you're very welcome. I'll see you then. Goodbye. Okay, so I'll see you tomorrow at 10 at the Cafe Grumpy. Great. Thanks so much for agreeing to meet with me. You're welcome. See you then. Okay. Bye-bye. To be polite, we don't end the call abruptly. First, we often signal the end with expressions like these. And, as you learned in Module 1, we usually introduce these ending sentences with a word like, well, okay, or so. Listen to the intonation we use with these short transition words. Well, I don't want to take up any more of your time. Okay, well, I really appreciate your time and help. No problem. So, it was nice to talk with you. Sure. You too. There are several ways to thank someone you spoke to. Thank you is more formal than thanks. And, of course, is more formal than sure. Listen to this. Well, thank you for talking with me. Oh, you're welcome. Okay, so thanks for your help. Of course. If you made plans to meet, confirm the time and/or the place before you say goodbye. Okay, I'll see you on Friday. Okay, so I'll see you on Friday at 10.30. Right. See you then. Goodbye. Bye. Bye.

Vocabulary Guide

Listening ComprehensionListening Comprehension
  • confirm

    verb

    1. make more firm

    e.g. Confirm thy soul in self-control!

    2. establish or strengthen as with new evidence or facts

    e.g. his story confirmed my doubts
    The evidence supports the defendant

    Synonym: corroboratesustainsubstantiatesupportaffirm

    3. strengthen or make more firm

    e.g. The witnesses confirmed the victim's account

    Synonym: reassert

    4. administer the rite of confirmation to

    e.g. the children were confirmed in their mother's faith

    5. support a person for a position

    e.g. The Senate confirmed the President's candidate for Secretary of Defense

  • appointment

    noun

    1. (law) the act of disposing of property by virtue of the power of appointment

    e.g. she allocated part of the trust to her church by appointment

    2. the act of putting a person into a non-elective position

    e.g. the appointment had to be approved by the whole committee

    Synonym: assignmentdesignationnaming

    3. the job to which you are (or hope to be) appointed

    e.g. he applied for an appointment in the treasury

    4. (usually plural) furnishings and equipment (especially for a ship or hotel)

    Synonym: fitting

    5. a meeting arranged in advance

    e.g. she asked how to avoid kissing at the end of a date

    Synonym: dateengagement

    6. a person who is appointed to a job or position

    Synonym: appointee

  • grammar

    noun

    1. the branch of linguistics that deals with syntax and morphology (and sometimes also deals with semantics)

  • introduction

    noun

    1. the act of beginning something new

    e.g. they looked forward to the debut of their new product line

    Synonym: debutfirst appearancelaunchingunveilingentry

    2. the act of starting something for the first time
    introducing something new

    e.g. she looked forward to her initiation as an adult
    the foundation of a new scientific society

    Synonym: initiationfoundingfoundationinstitutionoriginationcreationinnovationinstauration

    3. the act of putting one thing into another

    Synonym: insertionintromission

    4. the first section of a communication

    5. a basic or elementary instructional text

    6. a new proposal

    e.g. they resisted the introduction of impractical alternatives

    7. formally making a person known to another or to the public

    Synonym: presentationintro

  • polite
  • specialize

    verb

    1. evolve so as to lead to a new species or develop in a way most suited to the environment

    Synonym: speciatedifferentiatespecialise

    2. become more focus on an area of activity or field of study

    e.g. She specializes in Near Eastern history

    Synonym: specialisenarrownarrow down

    3. suit to a special purpose

    e.g. specialize one's research
    this kind of beak has become specialized in certain Galapagos finches

    Synonym: specialise

    4. be specific about

    e.g. Could you please specify your criticism of my paper?

    Synonym: specifyparticularizeparticularisespecialise

    5. devote oneself to a special area of work

    e.g. She specializes in honey bees
    This baker specializes in French bread

    Synonym: specialise

  • transition

    noun

    1. the act of passing from one state or place to the next

    Synonym: passage

    2. a passage that connects a topic to one that follows

    3. a musical passage moving from one key to another

    Synonym: modulation

    4. a change from one place or state or subject or stage to another

    5. an event that results in a transformation

    Synonym: conversionchangeover

  • expressions
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